Cancellation requests should be sent via fax or emailed to provide the Company with written confirmation that your reservation should be cancelled.
In case you cancel your trip before 24 hours of the trip time you will get a full refund
A refund will normally be made to the same account and using the same method used for the original payment.
The programs quote the average price of flights with approximate timings. Requests for specific flight times or changes to previously booked reservations may result in changes to the total price of the package.
The Company acts only as an agent for the participants in regard to travel, whether by rail road, boat, aircraft, or any other mode of transport, and assume no liability for injury, illness, damage, loss, accident, delay, or irregularity to person or property resulting directly or indirectly from any of the following causes: weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes made by any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.
Tipping is customary for expressing one’s satisfaction with good services rendered to him by staff on duty with him. We advise you to tip as you are willing. This will be greatly appreciated by staff, but you are not obligated to do so.
If you have any complaints while you are in Egypt, please notify the company immediately because most problems can be solved quickly. If you feel that your problem persists call the chairman of the company while you are still on your tour; after you return home, if you are still not satisfied with the service you received you must write to the Egyptian Travel Agent Association.
In the unlikely event that your complaint cannot be dealt with to your satisfaction by speaking to a Our staff member or the chairman of the company, you may refer your complaint to the Egyptian Ministry of Tourism in Cairo.
F. Acceptance of the agreement:
The contract constituted by the company’s acceptance of the client’s booking, subject to these booking conditions, shall constitute the entire agreement between the Client and the Company. The payment of a deposit or final payment by bank transfer indicates that tour participants have read and accepted all terms and conditions and agree to abide by them